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Shipping, Order Tracking & Delivery

 

1. Are there any shipping charges applicable to my order?

We charge Rs.50 as shipping charges on all orders across India. This fee remains the same regardless of the order size or weight. We aim to provide transparent and affordable shipping options for you, ensuring a seamless shopping experience both locally and internationally.

 

2. How much time does it take to dispatch my order?

We aim  to dispatch your order within 48 hours of placement, and you'll receive a tracking link via email and SMS upon dispatch. Personalized jewellery orders may take approximately 12-15 days to be dispatched, ensuring meticulous customization.

 

3. How Much Time Does it Take to Deliver the order?

We work with leading logistics partners in India to provide a seamless delivery experience for your jewellery. Once dispatched, if your order is prepaid then it is delivered within 5-7 business days and a COD(Cash On delivery) order is delivered in 8-10 days. We strive to ensure a speedy and reliable delivery process to bring joy to your doorstep.

 

4. Do you deliver pan India?

Yes, we deliver to all the Pin-Codes across India, spreading happiness from north to south, east to west. We are always ready to bring our delightful products right to your doorstep. Happy shopping!

 

5. Do you deliver internationally too?

Yes, we provide the facility of international delivery for our customers all around the globe.

 

6. What happens if I am not available to collect the order

If you're unable to collect the order yourself, we would suggest you ask someone else at your home or your neighbor to collect the order on your behalf. If that's not possible, you can ask the Delivery Executive to deliver the order to you on the following day. Please note that we cannot assure this service, and it will depend solely on your interaction with the Delivery Executive.

 

7. Wrong Items received, what should I do?

If you receive any wrong items, kindly contact us through any of our support channels (Call/Email/Chat) any day from 10 AM - 7 PM as soon as you notice the fault in the order, and we will gladly assist you. We appreciate your patience during this process, and we're committed to resolving the issue promptly. We prioritize your satisfaction.

 

8. Can I change the address once the order is placed?

If you need to modify your address after you place the order, we recommend reaching out to our support team anyday from 10 AM - 7 PM and we'll do our best to assist you. Your satisfaction is our top priority!

 

9. Items are missing from my order, what should I do?

If you find any missing items, kindly contact us through any of our support channels (Call/Email/Chat) anyday from 10 AM - 7 PM. We will gladly assist you and thoroughly investigate your order.

We appreciate your patience during this process, and we're committed to resolving the issue promptly. We prioritize your satisfaction.

 

10.  The order was not delivered, but I received a message stating that it is. What should I do?

We sincerely apologize for this inconvenience. Please contact us through any of our support channels (Call/Email/Chat) from 10 PM - 7 PM available every day and We will gladly assist you Kindly note that such instances require a thorough investigation by our team, which may take more time than expected but we assure you that your complaint would be resolved as soon as possible. We appreciate your patience during this process.